Question 1

Can I return an item

Accepted Answer

Yes you can. At Lisa Jayne Holmes art I pride myself on good customer satisfaction, this has always  been the cornerstone of my business.
I am certain that you will love your purchase, but in the very unlikely event that you don't, you may return your item within 14 business working days for a full refund, simply return your item in the same condition in which you received it.

Question 2

How can I tell the difference between an original painting and a print?

Accepted Answer

It would be actually very easy to test the authenticity of a watercolour paintings!, watercolour paintings are affected by water, hence if you were to take a tiny piece of damp cotton wool and dab the painting the cotton wool would absorb/lift off some of the paint/pigment, it would be very easy to see paint on the cotton wool, but if you tried this same procedure with a print there would be no paint/pigment on the cotton wool. 
You should however never need to resort to this invasive method, most respectable artist would never dream of ever selling a print as an original!, it's just not what artist do.
You may however occasionally see an artist "reworking" one of their original paintings, this is perfectly acceptable practice, they may do this occasionally if the painting hasn't sold after some time or if they are unhappy with some elements of the original composition, hence they may tweak it at a later date, I've even seen artists add extra characters into their initial painting (a sleeping fox for example),  sometimes even re-signing the piece when they are finished, this is all perfectly acceptable and normal and not the same thing as passing off a print as an original painting. 
Hope this helps clarify.
L J
x

Question 3

What payment methods does Lisa Jayne Holmes Art accept

Accepted Answer

I strive to make purchasing art as convenient as possible for my customers. I accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, I also offer the option to pay securely through PayPal for added convenience. I understand the importance of secure and streamlined payment options and I'm committed to providing a hassle-free experience for my valued clients.

Question 4

What is the return policy for purchases made at Lisa Jayne Holmes Art?

Accepted Answer

I want my customers to be completely satisfied with their purchase. In the very unlikely event that you are not happy with your artwork, I offer a 14-day return policy. Simply contact me within 14 days of receiving your order to initiate the return process.
I strive to make the return process as smooth and convenient as possible for my valued customers.

Question 5

What shipping methods does Lisa Jayne Holmes Art offer

Accepted Answer

I offer reliable and reputable shipping methods to accommodate all needs and budgets. For domestic orders within mainland UK, I use Royal Mail signed for delivery, which usually takes 2-3 working days. 
I am also able to offer an express delivery service for those who need their art pieces to arrive more quickly.
Each item is carefully packaged to ensure it arrives in perfect condition. Additionally, I provide tracking information for all orders so that customers can monitor the progress of their delivery. At Lisa Jayne Holmes Art, I understand the importance of safe and reliable shipping, and I strive to provide the best possible experience for my customers.

Question 6

How can I contact Lisa Jayne Holmes Art for inquiries or assistance?

Accepted Answer

You can contact Lisa Jayne Holmes (aka me) using the contact form on my website. I strive to respond to all inquiries within 48 hours during regular business hours. Whether you have questions about my artwork, shipping, custom orders, or anything else related to my art, I are here to assist you. Thank you for your interest in Lisa Jayne Holmes Art - I look forward to hearing from you!

Question 7

Is the art unframed when purchased from Lisa Jayne Holmes online Art store

Accepted Answer

Yes, the majority of the art I offer is unframed. This allows my  customers the flexibility to choose a framing option that best suits their personal taste and the decor of their space. I understand that framing is a highly personal decision, and I want to provide my customers with the freedom to customize their art to their own preferences. 
Additionally, offering unframed art helps to lower shipping costs and reduce the risk of damage during transit.

Question 8

What is the longevity of the art?

Accepted Answer

At my online art gallery  I take pride in offering high-quality, archival-grade materials to ensure the longevity of the artwork you purchase. This means that everything I use is of the upmost highest quality available, from the beautiful professional range of  paints used in my original paintings right down to the pigmented inks in my fine art prints, everything is selected to ensure maximum quality, longevity and colour brightness.
Additionally, I adhere to professional standards and techniques to create pieces that are designed to last for years to come. I understand the importance of preserving the value and integrity of art, so you can trust that your artwork will be a lasting investment.

Question 9

Will I receive a certificate of authenticity for my art purchase

Accepted Answer

A certificate of authenticity is provided with every art purchase made through my online store. This certificate serves as a guarantee of the authenticity and origin of the artwork, providing essential information such as the artist's name, title of the artwork, medium used, dimensions, and a signature. Additionally, this certificate is coming directly from the artist and includes a hand written signature, ensuring its provenance and value. 
I understand the importance of transparency and trust in the art industry, and  I'm committed to providing my customers with the peace of mind that comes with owning a genuine piece of art.

Question 10

Where is Lisa Jayne Holmes based?

Accepted Answer

I work from my home studio in Cheshire england and strive to create beautiful and unique pieces of art, including original paintings and fine art giclèe prints, all from my home studio space. This not only allows me to have full creative control and inspiration in my work, but also ensures that each piece is personally crafted with care and attention to detail. 
By working close to my organic gardens and wild spaces I can connect directly with nature and with many of the inspirations for my paintings, , infusing my artwork with a sense of authenticity and intimacy that resonates with those who appreciate my art. This personalised approach is reflected in the quality and character of each piece.
As an avid organic gardener who has spent many years creating natural wild spaces for wildlife to thrive, this not only benefits nature but is also beneficial to me as an artist because it gives me firsthand opportunities to observe nature and wildlife up close, and on a daily basis, inspiration behind many of my paintings.

Question 11

Is Lisa Jayne Holmes an established artist

Accepted Answer

Yes Lisa Jayne Holmes is a full time professional artist. 
I've been selling artwork for many years, in addition to my online sales which have been running for over 14 years, my artwork has also been sold in shops and galleries around the UK for many years.
In particular I'd like to give a shout out to The Galeri in Betws-y-Coed North Wales, this is the very first gallery that my artwork was displayed in, a lovely little shop that has been serving customers for years, wonderfully  friendly staff offering beautiful items and fabulous arty things.

Question 12

Are Lisa Jayne Holmes artworks suitable to frame in standard sizes?

Accepted Answer

Yes, the majority of my paintings and prints are designed to fit into standard-size frames, making it convenient my customers to find the perfect frame in shops or online stores . 
Each one is carefully crafted with standard dimensions in mind.
This commitment to standard sizes reflects my dedication to providing accessible and hassle-free art solutions for my customers, allowing them to enjoy and showcase their favorite pieces without the added hassle of custom framing.

Handy quick info on paper sizes 
A4 = 210 x 297 mm
A3 = 297 x 420 mm
A2 = 420 x 594 mm

Question 13

Can I get a little discount on multiple purchases?

Accepted Answer

Absolutely! 
I offer a discount for multiple purchases. Whether you're looking to buy several pieces of art for your home or office, or if you're a collector interested in acquiring multiple pieces from the same artist, I have special discounts available. Simply reach out to me and I will  be more than happy to assist you in creating a customized package that reflects our appreciation for your continued support and interest in my art. I believe in making art accessible and affordable for my clients, and offering discounts for multiple purchases is just one of the ways that I honor that commitment.

FAQ

Are you in!
Get early viewings of new releases, sneaky peaks and discounts.

FAQ

​Are you in! Get early viewings of new releases, sneaky peaks and discounts.

Are you in!
Get early viewings of new releases, sneaky peaks and discounts.